Q.

What services can Pine Tree Networks offer my business?

A.

We provide local and long distance telephone service, internet service and web hosting, and can create a network to meet your specific business's needs. And, for your convenience, we detail all your services on one statement.

Q.

As my business grows, will Pine Tree Networks be able to keep up with my needs?

A.

Yes. As a facilities based provider, we continually upgrade our equipment, actively partner with fellow experts in new and emerging technologies, and strive to anticipate and satisfy customer's changing needs.

Q.

Why should I choose Pine Tree Networks instead of a competitor?

A.

Demonstrated success and respectable reputation. For the past 100 years, we have provided the best communications solutions available in our market. By focusing on being the best versus the biggest, we have built a solid yet progressive company with a foundation of industry experience, superior management, technological excellence, innovative products and services, and responsive customer service. This strategy has been highly successful and as a result, our company has earned a respected reputation.

Affordability and convenience. Additionally, we are an integrated communications carrier. We offer our customers a broad, facilities-based stable of services that take advantage of our synergies in voice and data services and allow our customers to benefit from economies of scale and the convenience of having a single communications provider.

Service, service, service. Finally, our customer service is unparalleled. As a business customer, you'll partner with your own account manager to design, implement, and support your communications program. You'll also collaborate with a customer service representative who will ensure that your communications program runs smoothly and that all your questions are answered.

Q.

What areas does Pine Tree Networks serve?

A.

Currently, we provide business services to Lewiston-Auburn, Buxton, Hollis, Waterboro, Gray, New Gloucester, and Greater Portland. There are some areas of some towns we might not be able to access, especially with a full array of services, so it is best to call, give us your physical location, and we can quickly assess your options.

Q.

If I switch to Pine Tree Networks, can I keep my current phone number?

A.

Yes. Now that local numbers are portable, you can keep your number, when you switch to our service.

Q.

Can you assume hosting of my existing website?

A.

Yes we can.

Q.

How expensive is it to have you host my website?

A.

Very affordable. We offer several affordable hosting options, including streaming media, SQL databases, and shared and dedicated hosting. Simply call us at 866-PINE TREE and we will give you a quote based on your specific needs.

Q.

How fast is your internet access?

A.

FAST. We use T-1, SDSL, ADSL, and other proven technologies. Your business's specific needs and your preference dictate which access we use. For a quote, just call 866-PINE TREE.

Q.

We're planning to open a second office and will need our computers to communicate and our customer information to remain secure. Can you help us?

A.

Yes. We can design a Virtual Private Network or VPN that uses the Internet to connect your offices. VPNs offer high-speed connections and the information is protected by the most advanced encryption technology available, so your sensitive information is secure.

Q.

How many businesses do you currently service in Maine?

A.

Pine Tree Networks supports and services well over a thousand businesses here in Maine. Our business markets include Gray, New Gloucester, Buxton, Hollis, Waterboro, (where we also offer residential services) as well as Portland, South Portland, Scarborough, Windham, Westbrook, Lewiston and Auburn. We can also serve larger customers in other areas.

Q.

Do you have to select all services for it to make sense or can you choose ala carte?

A.

While we offer a complete suite of business services, you may also choose only one or more of any desired service option. We wish to be as flexible as possible to your needs and assure that all of our pricing and service options our customized to fit you.

Q.

There are a lot of providers to choose from, what makes you different than others?

A.

You are right, there are a number of options for businesses in most of our markets and Pine Tree Networks suggests talking with a few, including us hopefully, to be able to best shop and compare. We welcome it. It is one reason we offer no obligation service assessment at any time, whether you are a possible customer, or already a customer. Reliability, affordability and flexibility are other hallmarks to our company. Most importantly, we feel our responsiveness and attention to customer needs is what really sets us apart from other area providers. You will come to know some of us by our first names and seek us out for quick and easy business telecommunication advice. Warm and personable customer care is central to Pine Tree Networks business philosophy.

Q.

I need to know that you can handle my particular needs. Do you have specific business references that you can provide within my town or market category?

A.

Both! We would be happy to provide you with specific business references in your town or market category. Your personal account manager can forward you information like that upon request at any time.

Q.

What is the difference between cable broadband and dsl broadband?

A.

DSL high speed Internet service is delivered through a standard phone line. Cable broadband is delivered through a cable line. Truthfully, both are equally fast and reliable. However, cable broadband is shared-line technology, which means that the line is generally less secure and can experience "traffic jams" that may affect speed when everyone in a neighborhood is online at once. DSL Broadband is private-line technology and thusly is more secure, and is less affected by the number of users in a neighborhood at any given time.

Q.

As a small Maine-based business, I need my telecom services to be reliable, affordable and hassle-free. From a service standpoint, I need my provider to be there if or when I need them, and I want to talk to a real person, based here, not overseas. Can you do all that?

A.

Yes we can, and currently we do with well over a thousand customers just like you. Pine Tree Networks, headquartered at Pineland Farms in New Gloucester is also a Maine-based business just like you. Your business concerns are of interest and importance to us, every day. Pine Tree Networks - just like you.