Equipment must be packed in its ORIGINAL box and shipping carton and must include all of the original items. All merchandise must be in like-new condition. Refunds will only be issued to the purchaser whose name appears on the mobile account. Merchandise is not eligible to be returned if the UPC code for the box is missing.

If you return and we accept your merchandise within the 30-day return period, we will refund your merchandise purchase price. Purchases made by check, cash or credit card will be refunded by check, cash or credit card.

If you received a discount based on the purchase of an item, the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be included.

Before returning or exchanging any product that has data in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.

Within 30 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box. All merchandise must be in like-new condition. Shipping Charges may apply to exchange merchandise sent to you by Pine Tree Mobile.

Phones subjected to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return or exchange program. This program does not cover lost or stolen phones.