Basic Voice Mail is an included feature that is typically added to your account when you first activate service. Voice Mail takes a caller’s message when you cannot answer the phone. You will receive a message-waiting indicator on the phone to let you know that a message has been left for you. If your voice mail box is not set-up within 45 days of feature activation, it will be canceled. Your Voice Mail box is not password protected until you create a password by following the set-up tutorial. Airtime and other charges will be incurred when using Voice Mail from your mobile phone. Pine Tree Mobile is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.

Enhanced Voice Mail is an optional feature that can be purchased for a $5.00 monthly fee and provides additional enhancements to your basic Voice Mail service. Enhanced Voicemail allows up to five minutes for messages to be left compared to three minutes with basic voicemail. Messages are retained for 40 days with enhanced mailbox complared to 21 with basic mailbox. Enhanced mailbox also allows for the forwarding of calls to a second destination if you do not answer the phone. The Voice Mail system will instruct the caller to press 0 which will forward the caller to another number that you have assigned. Enhanced mailbox also allows fax messages to be sent and stored in your Voice Mailbox. Messages may be printed at almost any fax machine in the country. This service is not available in all areas.

Call Forwarding is an included feature and is typically added to your account when you first activate service. Call Forwarding allows you to forward your calls to another phone number, including your home or office number. Your mobile phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to a wireline telephone. When forwarding calls to phone numbers outside your local calling area, you will be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls.

To activate call forwarding:

Press *72.

Enter the phone number where the calls should be forwarded.

Press SEND and wait for the confirmation tone or confirmation message.

Press END.

To deactivate call forwarding:

Press *73.

Press SEND and wait for the confirmation tone or confirmation message.

Press END.

No Answer/Transfer in an included feature and is typically added to your account when you first activate service. With No Answer/Busy Transfer you can have incoming calls answered by another phone whenever your mobile phone is busy or remains unanswered after three to six rings. With this option, your phone will ring unless you're on the phone. When forwarding calls to phone numbers outside your local calling area, you’ll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones.

To activate call forwarding:

Press *71.

Enter the phone number where the calls should be forwarded.

Press SEND and wait for the confirmation tone or confirmation message.

Press END.

To deactivate call forwarding:

Press *73.

Press SEND and wait for the confirmation tone or confirmation message.

Press END.

Call Waiting is an included feature and is typically added to your account when you first activate service. Call Waiting lets you know when another caller is trying to reach you while you’re on another call. You will hear a short tone. After you hear the Call Waiting tone, you have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox. If you answer the call, airtime and other usual charges will apply to both calls until you end one call.

Allows you to disable call waiting for important calls including when you're on-line.

To use: Dial *70 each time you make a call that you do not want interrupted.

Caller ID is an included feature and is typically added to your account when you first activate service. Caller ID displays the telephone number of the calling party on the display of the phone receiving the call. Most phones come with Caller ID already activated. There are no special instructions to use caller ID - when someone calls, the number will automatically appear on the phone's display. The phone may also display the name of the person if that information is stored in the phone's memory. For Caller ID to work, the called party must have a caller ID-capable phone and be travelling in an area that supports caller ID.

Per Call Blocking allows you to block your number from being displayed through Caller ID on individual outbound calls. The words "Private," "Anonymous" or some other indicator will display instead of your mobile number on the called party's caller ID device.

To activate Caller ID Blocking Per Call:

Press *67 before making your call.

3-Way Calling is an included feature and is typically added to your account when you first activate service. With 3 Way calling you can talk with two people at the same time on your wireless phone. Airtime and other charges, which may include toll or long distance charges, will apply for all simultaneous calls until you end one call.

Establishing a three-way call:

While on the first call, dial the 10-digit number of the second person, press SEND.

The first person is automatically put on hold while the call is made.

When the second person answers, press SEND to create a conference call.

If the second person does not answer, press the SEND key twice.

This will end the second connection and you will be connected to the first person.

To end both conversations completely, press the END key.